General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order.
Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [5-10] business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Questions
If you have any questions about the delivery and shipment or your order, please contact us.
Most of our products are eligible for return & refund. Only products which are unused, unworn, unwashed & undamaged with all its labels, tags completely intact with original packaging are eligible for returns / exchanges.
No Return / exchange on product.
You will have to send us an email about the product at lunarastrogems@gmail.com or Whatsapp at +91 8072 508 458. Once your request for return is approved, you will have to ship the product at our address. After receiving the product and successful quality check, the refund / exchange will be initiated.
You can cancel your order within 12 hours. You can email us at info@lunarastrogems.com or Whatsapp at +91 8072 508 458
Once the quality check is done of the returned product, the refund will be transferred to your account within next 24 TO 48 hours.